topic Re: phone not working in Get Support

phone not working

Lecky — Thu, 28 Aug 2025 20:36:20 GMT

Re: phone not working

will13am — Thu, 28 Aug 2025 20:40:44 GMT

@Lecky , please be more specific as to your problem. Have you confirmed that your account is in active status?

Re: phone not working

slusagm — Thu, 28 Aug 2025 20:54:48 GMT

Just voice calls? How about data? What phone you have ?

Re: phone not working

BKNS27 — Thu, 28 Aug 2025 21:24:30 GMT

@Lecky

It could be a few of things.

Dial 611 or call 1-855-4PUBLIC on the status of your account. If it is suspended due to missed monthly payment. You will need to make a manual payment with vouchers or on the registered CC on the account.

If it is active then there could be an outage in your area.

https://istheservicedowncanada.com/status/telus/map

If everything like good. It could be your phone.

Re: phone not working

Lecky — Thu, 28 Aug 2025 23:55:20 GMT

subscription good phone very new. sometimes says account not registered

Re: phone not working

BKNS27 — Fri, 29 Aug 2025 01:15:18 GMT

@Lecky

If the system indicates your account was not registered then activation or porting was not completed.

Or your email was not registered on the Eversafe ID. A CS_Agent will help you.

You will need to contact a CS_Agent by clicking on the Chat icon and type in Submit a Ticket then Contact.

You can also DM them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437