topic Re: IMEI validation - device not found in Get Support

IMEI validation - device not found

Taryon — Tue, 04 Jan 2022 23:11:41 GMT

Hi all,

I'm in the process of signing up with PM (I've already ordered my PM SIM card), however, when validating my phone will work on the network, I'm receiving the error that mentions my device cannot be found.

To clarify, my current phone (iPhone 6) was purchased directly from Apple, so it is factory unlocked. I'm validating the phone will work with PM mostly out of peace-of-mind, however, this has me concerned. Is there any other reason as to why the IMEI checker would not be able to find my device?

Similarly, I've entered my sister's IMEI (iPhone 5s) to validate her phone, as I may want to sign her up as well - her IMEI is returning the same message about not being found. Any ideas?

Many thanks in advance.

Re: IMEI validation - device not found

eazybelle — Thu, 10 Nov 2016 14:49:33 GMT

Hey there. I'm not sure why the IMEI checker is not able to validate your two phones. But, I wouldn't worry about it. It should work! Since you bought them from the Apple store, they are unlocked and you should be able to use them with any carrier.

Re: IMEI validation - device not found

Devil_tear — Thu, 10 Nov 2016 14:50:02 GMT

how did you look up your IMEI? did you use *#06#?

Re: IMEI validation - device not found

hummuschips — Thu, 10 Nov 2016 15:05:58 GMT

Regardless of the phone validator not being ablel to find the IMEI, both iPhones will work fine on Public Mobile.

Re: IMEI validation - device not found

Taryon — Thu, 10 Nov 2016 15:05:53 GMT

@eazybelle wrote:
Hey there. I'm not sure why the IMEI checker is not able to validate your two phones. But, I wouldn't worry about it. It should work! Since you bought them from the Apple store, they are unlocked and you should be able to use them with any carrier.

Thanks. Yeah, I'm pretty confident too they should work as they're factory unlocked from Apple. I know the IMEI checker shouldn't be taken as 100% gauranteed anyways, but it would be nice to have peace of mind 😉

But thanks! Hopefully everything ends up okay.

Re: IMEI validation - device not found

Taryon — Thu, 10 Nov 2016 15:06:47 GMT

@Devil_tear wrote:
how did you look up your IMEI? did you use *#06#?

Yep. I also validated from the settings in the phone (Settings > General > About > IMEI).

Re: IMEI validation - device not found

Taryon — Thu, 10 Nov 2016 15:07:29 GMT

@hummuschips wrote:
Regardless of the phone validator not being ablel to find the IMEI, both iPhones will work fine on Public Mobile.

Good to know. Thanks!

Re: IMEI validation - device not found

Rockdaddy22 — Thu, 10 Nov 2016 15:09:23 GMT

Guaranteed to work, by me  🤑