topic Re: Payment information in Get Support

Payment information

Maryamj — Thu, 28 Aug 2025 17:06:59 GMT

I can't change the credit card information in my account. I just wanted to change the credit card to another one and just show me an error on the top of the page and I know what the steps is so I don't need the information on how to do it just I need to solve this problem this error

Re: Payment information

softech — Thu, 28 Aug 2025 17:08:12 GMT

@Maryamj

did you try on both browser and app?

Wait another day and try again

using the browser with Incognito mode
Try again using the app. If you have already installed the app, uninstall , reboot and reinstall.
And remember to grant Location Permission to the app before trying to login

if issue persists or you cannot afford to wait any longer to try, get a voucher and have the plan renewed first. Get it from SDM/London Drug/711/Shell and load the voucher by calling *611 on your phone or call 1.855.4PUBLIC from another phone, or via My Account/PM app if you can login the account

Re: Payment information

hTideGnow — Thu, 28 Aug 2025 17:10:56 GMT

hi @Maryamj

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account