esim not working

kyradunn — Thu, 28 Aug 2025 08:17:03 GMT

esim didint work after i bought plan and it makes me login just to say to contact support I have iphone 15 help me for the love of eminem

Re: esim not working

ORNGNBLK — Thu, 28 Aug 2025 10:36:50 GMT

@kyradunn Have you confirmed that your phone is esim compatible? With I phone 15 go to settings, cellular and then see if it says “add eSIM”. If you have a previous carriers eSIM enabled or physical sim inserted, you can set the PM to primary and see if that helps. Reset your network settings and reboot the phone as well.
if that fails, open a ticket using the orange chat bubble and PM will reply during the regular business hours of 9am - 10 pm eastern time (7 days/week). Hope this helps

Re: esim not working

softech — Thu, 28 Aug 2025 12:14:39 GMT

@kyradunn

Did you use the PM app to activate and got to Step 6? Check if Public Mobile esim is already installed and just not properly enabled

On Android: Check your Sim Card Manager and see if a Public Mobile eSim is there. If so, make sure it is enabled.

On iPhone: check Settings > Celluar and see if the eSIM is there. If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

if you don't see the Public Mobile esim there, check the Welcome email, there should be a QR code for the esim for you to scan and install manually)

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim).
If the non-PM sim is physical, remove it. If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)

Then reboot the phone and click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there

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esim not working

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