topic Re: ported wrong number in Get Support

ported wrong number

Michaelarc — Thu, 28 Aug 2025 04:07:31 GMT

I ported the wrong number by mistake when setting up my phone. How can I fix it?

Thanks in advance

Re: ported wrong number

softech — Thu, 28 Aug 2025 04:11:02 GMT

you just put in the wrong number (like a typo with one digit) and hence you never got the number ported? if so, you can ask PM CS agent to change back to the correct number and re-submit the port reuest

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: ported wrong number

CSA_PM — Thu, 28 Aug 2025 14:39:35 GMT

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.