Account Login

Duke24 — Thu, 28 Aug 2025 00:46:43 GMT

We have a few accounts with public mobile, I need to update payment information and the email and password do not match, not sure what email address this account is on. Can I reset my email to access this account?

Re: Account Login

Chalupa_Batman — Thu, 28 Aug 2025 01:25:12 GMT

@Duke24 wrote:
We have a few accounts with public mobile, I need to update payment information and the email and password do not match, not sure what email address this account is on. Can I reset my email to access this account?

Reach out to a CS Agent and they can help you reset it.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

topic Re: Account Login in Get Support

Account Login

Re: Account Login