topic Re: New account in Get Support

New account

Djmack — Thu, 28 Aug 2025 01:30:53 GMT

I opened an account today ( within the last 6 hrs) and discovered my watch plan isn’t supported so have requested to return to my original carrier .
Given that this was opened erroneously by myself will I be able to request a reimbursement of the prepaid mth I paid ?

Re: New account

Chalupa_Batman — Thu, 28 Aug 2025 01:24:26 GMT

@Djmack wrote:

I opened an account today ( within the last 6 hrs) and discovered my watch plan isn’t supported so have requested to return to my original carrier .
Given that this was opened erroneously by myself will I be able to request a reimbursement of the prepaid mth I paid ?

Public Mobile is a prepaid service. Because you've admitted here that you didn't do your research before signing up regards using your watch, I honestly feel you may be out of luck. However, you can see what a CS Agent says since I don't work for the company and my thoughts are only my opinion as a fellow customer.

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Re: New account

Djmack — Thu, 28 Aug 2025 01:52:09 GMT

Thank you .. I will do so tomorrow during business hrs … just to clarify .. I was misinformed by an agent that as long as I had a cell plan for my watch ( which I do have a stand alone watch plan ) that it would function independently.. so thought I could have a different carrier for the phone ..

Thanks for your response