topic Re: Changing plan in Get Support

Changing plan

raab — Tue, 04 Jan 2022 23:11:37 GMT

So I want to change my plan from the 90 day plan, back to a 30 day plan. It was due to be paid yesterday so has now been suspended as I didnt have time to get to the convience store and pick up a voucher. Anyways when trying to change the plan, to a 30 day plan the button wont highlight to let me do it. Is this an issue for anyone else. I have enough funds in my accont to cover the 30 day plan, but I think its going to want me to reactivate my old plan then switch.

Re: Changing plan

meocon — Fri, 15 Jun 2018 21:01:44 GMT

@raab

I recommend you send a private message to the moderator team and ask them to change it for you. include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

You can find information regarding the moderator team by following this link.

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Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

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Re: Changing plan

raab — Fri, 15 Jun 2018 21:07:46 GMT

Have sent them a PM. Hopefully they reply soon, as having no phone is a PITA. Never would have guessed that it would be an issue, given that this is a pay as you go service and Im not locked into anything. Guessing its a bug in their software, but they should get it fixed.

Re: Changing plan

ShawnC13 — Fri, 15 Jun 2018 21:23:51 GMT

@raab wrote:
Have sent them a PM. Hopefully they reply soon, as having no phone is a PITA. Never would have guessed that it would be an issue, given that this is a pay as you go service and Im not locked into anything. Guessing its a bug in their software, but they should get it fixed.

Only a Moderator can change plans when an account is suspended so the direction you received about is the correct course of action to take.

Re: Changing plan

raab — Sat, 16 Jun 2018 16:03:03 GMT

This is crazy, still no phone...

Re: Changing plan

jp2 — Sat, 16 Jun 2018 16:15:39 GMT

Unfortunately the mods can take up to 48 business hours to reply. If you need your service to work right away you could try adding enough funds to cover your old plan that should automatically reactivate your account.

Re: Changing plan

raab — Sat, 16 Jun 2018 16:58:48 GMT

48 hours is unacceptable. Last time I had an issue it was dealt with within 40 minutes. I shouldnt have to add more funds to change my plan, thats the biggest benefit of pay as you go. I required frequent changes to my plan which is why I went this way. If I cant have that flexibility Ill be going with a different provider.

Re: Changing plan

ShawnC13 — Sat, 16 Jun 2018 17:15:14 GMT

@raab wrote:
48 hours is unacceptable. Last time I had an issue it was dealt with within 40 minutes. I shouldnt have to add more funds to change my plan, thats the biggest benefit of pay as you go. I required frequent changes to my plan which is why I went this way. If I cant have that flexibility Ill be going with a different provider.

Frequent changes are possible and easy. They just need to be done while your plan is active. Have the moderators gotten back to you yet? @CS_Agent, cab you look into this asap 48hours this should be resolved

Re: Changing plan

raab — Sat, 16 Jun 2018 20:53:15 GMT

They'e working on it. Still frustrating on something that should be easy to change.