topic my activation was unsuccessful - need help in Get Support

my activation was unsuccessful - need help

EduardP — Wed, 27 Aug 2025 22:17:16 GMT

I am trying to activate my new SIM card, but was unsuccessful. please help.

Re: my activation was unsuccessful - need help

hairbag1 — Wed, 27 Aug 2025 22:22:34 GMT

you must download the Public Mobile app to your cell to start the activation process. You must use a new, unused Public Mobile sim. You need an email address and a valid Cdn payment card.

Re: my activation was unsuccessful - need help

slusagm — Wed, 27 Aug 2025 22:27:09 GMT

Did you use the PM app?

Ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: my activation was unsuccessful - need help

EduardP — Wed, 27 Aug 2025 22:30:23 GMT

Yes I just did that. I cannot open my account since it is sending otp to my new number which is not active. Hopefully they can fix it from their end.

Re: my activation was unsuccessful - need help

CSA_PM — Thu, 28 Aug 2025 12:00:29 GMT

Thank you for the escalation! The customer is in contact with an agent.