topic Re: Phone Number Compromised and Unable to Use new SIM in Get Support

Phone Number Compromised and Unable to Use new SIM

wphsiao — Wed, 27 Aug 2025 20:57:57 GMT

Hello,

My home work was compromised which led to all of my accounts credentials leaked as a result my current phone attached to my Public Mobile phone does not work.

I'm wondering what are the necessary recovery process for me to regain control over my number.

Thanks!

Re: Phone Number Compromised and Unable to Use new SIM

hairbag1 — Wed, 27 Aug 2025 21:05:20 GMT

@wphsiao

you could get a new sim (or esim) to start a whole new Public Mobile account but you need a different email address. I'd suggest not getting the old number back but instead take a new one if that old number was corrupted by someone.

added...also message Customer Support to deactivate old account and delete all personal info including payment card. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone Number Compromised and Unable to Use new SIM

Dunkman — Wed, 27 Aug 2025 21:45:27 GMT

@wphsiao

Is your PM account SIM swapped?

https://www.publicmobile.ca/en/get-help/articles/sim-swap-fraud

If so, if you have access to your email, you should be able to get 2FA email code. Once inside your account, report your phone lost/stolen. Then you can purchase a new SIM card and replace the number aftewards.