topic Re: Account in Get Support

Account

Wojo — Wed, 27 Aug 2025 15:32:13 GMT

I cannot make payment. I do not know 4digit pass code ( for *611) just general password and nickname. I don’t think I ever set up.
I thought i had automatic payments monthly on a visa debit card and has been working till know. Will not let me process

Re: Account

softech — Wed, 27 Aug 2025 15:48:38 GMT

@Wojo if you can login My Account, you can make a payment there using this link

https://myaccount.publicmobile.ca/en/account/payment/funds/card

If you want to setup the 4 digits code to make payment using *611, use this link:

https://myaccount.publicmobile.ca/en/account/reset/pin

Re: Account

Wojo — Wed, 27 Aug 2025 18:52:47 GMT

Tried all repeatedly. Won’t take payment and won’t let renew

Re: Account

Wojo — Wed, 27 Aug 2025 19:02:52 GMT

Got 4 digit password but would not let me make payment and therefore not renew subscription

Re: Account

softech — Wed, 27 Aug 2025 19:48:13 GMT

@Wojo you might need to wait 24 hours to try payment again

but instead of waiting, consider buying voucher from SDM/LD/Shell/711 and load the voucher using My Account or *611 to resume your service first