topic Re: Payment in Get Support

Payment

Debritchie — Wed, 27 Aug 2025 13:43:14 GMT

My card was lost so ordered another one but my pre payment was denied. What do I do to give Public Mobile my new card number?

Re: Payment

slusagm — Wed, 27 Aug 2025 13:48:54 GMT

Login My Account and update. You might have trouble receiving 2FA on the phonez simply click Didn't receive code and choose Send Email to get the code

If you still need PM to help as you cannot login, just message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Payment

Dunkman — Wed, 27 Aug 2025 13:49:32 GMT

@Debritchie

You will need to login your self service account. Then go to payment section to change payment details. Either via the PM app or the website. Use the your chosen email as login ID.

https://www.publicmobile.ca/en/get-help/articles/update-or-remove-your-payment-card