topic Re: Incorrect phone number in Get Support

Incorrect phone number

Darlene15 — Tue, 26 Aug 2025 20:54:58 GMT

I entered a wrong digit on my account for my phone number. I need help to fix this, as I’m unable to login to my acct

Re: Incorrect phone number

BKNS27 — Tue, 26 Aug 2025 21:00:51 GMT

@Darlene15

Click on the Chat icon and type in Submit a Ticket then Contact for an agent to help you correct the number.

Re: Incorrect phone number

CSA_PM — Wed, 27 Aug 2025 12:09:16 GMT

Hello @Darlene15,

You will need to access the community account in My Settings-Personal-Account Information and verify if the phone number is correct. Then, on the same page, go to Manage Ever Safe ID, check here as well if the phone number is correct, if not, update it. Then log off, log in again, and check once more if you receive the code.