topic Subscription in Get Support

Subscription

Emanah — Wed, 27 Aug 2025 13:06:19 GMT

Hi there,

Due to a damaged phone, I had to move from Public Mobile to Telus. The day I transferred my service was the 23rd of August, and that was the same day my monthly subscription was renewed. I do have to stay with Telus for at least 90 days, and then I would have the opportunity to move back to Telus. I do have the following questions

1. Would I be refunded for the monthly subscription?

2. How do I cancel the monthly subscription so that I won't be charged next month?

3. Or can I just pause my subscription for 90 days.

Please note that it seems like I am having difficulty logging into my account.

Re: Subscription

hTideGnow — Tue, 26 Aug 2025 22:54:06 GMT

hi @Emanah

1. sorry, no refund, PM is prepaid and has a no refund policy

2. and 3, if you port your number, your PM account should have been closed already. Can you still login My Account? If you can login, that mean you didn't port your number to Telus. Then go to Payment page, Manage Subscription and disable Subscribed and account will be paused at the end of the cycle and will be closed after 90 days

Re: Subscription

slusagm — Tue, 26 Aug 2025 23:00:26 GMT

Telus owns Public Mobiles. While PM has no refund, there is a chance that you can talk to Telus agent and they can give you a one time credit to cover the extra cost. Try

Re: Subscription

Sansan — Tue, 26 Aug 2025 23:06:17 GMT

Once you port out, your Public Mobile account gets automatically closed so you will not be able to login anymore.

You should no longer be charged, however, many people have stated that sometimes they continue to be charged even after successfully porting out.

If you wish to remove your credit card number from the account for peace of mind, only an agent can do that for you.

You can message them and ask them to remove it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437