topic Re: I cannot log in because I deleted my eSIM number in Get Support

I cannot log in because I deleted my eSIM number

wonwon — Tue, 26 Aug 2025 22:43:04 GMT

I cannot log in because I deleted my eSIM number. I wanna stop to pay but Blocked by two-factor authentication

Re: I cannot log in because I deleted my eSIM number

hTideGnow — Tue, 26 Aug 2025 22:44:36 GMT

you can ask PM to help to with the login, and ask them to remove the credit card on the system

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I cannot log in because I deleted my eSIM number

Dunkman — Wed, 27 Aug 2025 03:01:26 GMT

@wonwon

You should be able to login via 2FA email instead.

When you try to login first, do you see the "didn't receive the code" link. Click on that link and then you can get the option for email 2FA code instead of text. Then you can unsubscribe from your subscription.