topic Can't download the app in Get Support

Can't download the app

Farazali100 — Wed, 27 Aug 2025 13:11:26 GMT

I can't download the app as the Google store tells me app is not available in my country. I need a refund how do I get it?

Re: Can't download the app

BKNS27 — Tue, 26 Aug 2025 20:54:15 GMT

@Farazali100

How did you pay for the new plan with PM?

A Canadian CC or debit? PM only take Canadian cards.

If you did, click on the Chat icon and type in Submit a Ticket then Contact for a refund.

Another option is to have a friend or family download the PM app and activate a SIM but it won’t work for eSIM because it will activate eSIM on their phone.

Re: Can't download the app

Farazali100 — Tue, 26 Aug 2025 20:57:21 GMT

Through my Canadian CC, I can't submit the ticket as It keeps sending me 6 digit code to my number, which I don't have access.

Re: Can't download the app

BKNS27 — Tue, 26 Aug 2025 20:59:15 GMT

@Farazali100

Click on Resend Code/Didn’t Receive Code then have the 2FA code sent to your email.

Re: Can't download the app

Farazali100 — Tue, 26 Aug 2025 21:01:29 GMT

Tried it, but it keeps sending to the number.

Re: Can't download the app

BKNS27 — Tue, 26 Aug 2025 21:15:13 GMT

@Farazali100

Contact a CS_Agent to help you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437