topic Re: Transfer not working in Get Support

Transfer not working

Agentrain — Tue, 26 Aug 2025 19:30:26 GMT

Saying its not a valid canadian number when it is. I am Stuck!

Re: Transfer not working

hTideGnow — Tue, 26 Aug 2025 19:31:42 GMT

hi @Agentrain

where you try to port from ? Koodo Prepaid?

Re: Transfer not working

Agentrain — Tue, 26 Aug 2025 19:32:35 GMT

Telus to PM

Re: Transfer not working

slusagm — Tue, 26 Aug 2025 19:32:47 GMT

any chance you activated once and got error and you try to activate a 2nd time?

you can ask PM to check and confirm if there is any porting request already with this phone number.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transfer not working

CSA_PM — Tue, 26 Aug 2025 20:34:29 GMT

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.