Contacts

PapaFarmer — Tue, 26 Aug 2025 19:49:32 GMT

I cannot call or text from my contact list. Any ideas? I can text from current messages and call from my recent call list but not from contacts.

Re: Contacts

slusagm — Tue, 26 Aug 2025 20:03:26 GMT

instead of pick the person and call the contact, try to dial by enter the phone number manually

try calling with a 1 in front of the 10 digits and see if it works

try also Reset Network Settings and test again

or if you need PM's help, ask PM to reprovision the account. Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Contacts

BKNS27 — Tue, 26 Aug 2025 20:45:47 GMT

@PapaFarmer

I don’t have any issues with calling from my contact list.

Try resetting the Network Settings on your phone and reboot your phone and see if that works.

topic Contacts in Get Support

Contacts

Re: Contacts

Re: Contacts