topic Re: Phone transfer in Get Support

Phone transfer

Mewa — Wed, 27 Aug 2025 13:11:02 GMT

Would like to get my port number release. Not sure how to obtain

Re: Phone transfer

slusagm — Tue, 26 Aug 2025 19:45:06 GMT

you need to request porting via your new provider

but your PM account must be active and able to receive and send text. If it is suspended now, you have to pay and resume service. If the account is already closed, then the number cannot be ported out at all

Re: Phone transfer

Mewa — Tue, 26 Aug 2025 20:05:10 GMT

They require I have a port number release before I sign up with them

Re: Phone transfer

slusagm — Tue, 26 Aug 2025 20:12:44 GMT

@Mewa wrote:
They require I have a port number release before I sign up with them

Can you share the new provider name?

but what they said was wrong. no carrier does that. All Canadian carriers follow the same procedure for porting

So, you request porting via your new carrier and there is no other way

Re: Phone transfer

BKNS27 — Tue, 26 Aug 2025 20:48:56 GMT

@Mewa

Contact your new carrier and have them contact PM again and resend the porting request by text to you. Keep your active PM SIM in your phone to reply to the confirmation text with YES.