topic Re: Winback Promo not working in Get Support

Winback Promo not working

StavrosC — Wed, 27 Aug 2025 13:12:07 GMT

Hi,

I'm trying to resubscribe with the Winback code, but it keeps on giving me an error when I try to apply the code. Some help please?

Re: Winback Promo not working

slusagm — Tue, 26 Aug 2025 18:53:08 GMT

ask PM to check and they can help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Winback Promo not working

hTideGnow — Tue, 26 Aug 2025 19:24:18 GMT

hi @StavrosC is that a Winback offer from PM? what was the terms about ?

usually, you need to put in the code at the Payment step, there is a box for Promos code. Did you try there?

Re: Winback Promo not working

StavrosC — Tue, 26 Aug 2025 19:25:26 GMT

Yes it was a direct email and code from PM, and I did that, and kept on giving an error

Re: Winback Promo not working

hTideGnow — Tue, 26 Aug 2025 19:27:49 GMT

@StavrosC wrote:
Yes it was a direct email and code from PM, and I did that, and kept on giving an error

hi @StavrosC

I assume you are using the code before it is expired?

ask PM support agent to check and confirm what went wrong. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Winback Promo not working

CSA_PM — Tue, 26 Aug 2025 20:36:09 GMT

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.