topic Re: Phone says #******** is not connected. in Get Support

Phone says #******** is not connected.

pepik — Wed, 27 Aug 2025 13:13:32 GMT

I can call out but nobody can call me back

Re: Phone says #******** is not connected.

slusagm — Wed, 27 Aug 2025 13:13:11 GMT

remove your phone number. Edit your post and remove it, we are just customers

And your problem, did you request porting? did you reply Yes to your old provider text to approve the port?

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Phone says #******** is not connected.

hTideGnow — Wed, 27 Aug 2025 13:13:17 GMT

hi @pepik

Did you get a text from the old carrier, did you reply Yes within 90 mins?

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage