Major data discrepancies

Rreid76 — Wed, 27 Aug 2025 13:14:16 GMT

Last month I used a total of less than 13 GB

2 days into this bill cycle and the usage summary says I’ve used almost 10gb yet the usage breakdown shows less than 1 gb.

what gives????

Re: Major data discrepancies

slusagm — Tue, 26 Aug 2025 19:17:45 GMT

check again using browser with Incognito mode, as it could be just a cache problem

Re: Major data discrepancies

hTideGnow — Tue, 26 Aug 2025 19:19:28 GMT

hi @Rreid76

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Major data discrepancies in Get Support

Major data discrepancies

Re: Major data discrepancies

Re: Major data discrepancies