topic Re: Can't Receive/Send Calls or Texts in Get Support

Can't Receive/Send Calls or Texts

plantingbeets34 — Tue, 26 Aug 2025 00:32:34 GMT

Hi community, I recently switched my iPhone 13 Pro from Rogers (SIM) to Public Mobile (eSIM). I used the app and transferred my phone number; I received the text from my previous provider regarding the transfer, approved the transfer, and received an email from Public Mobile about a successful transfer. I now have the issue of not being able to receive/send any text messages or calls. I have since tried to restart my phone multiple times, removing the old SIM, a combination of both, etc. Any suggestions on how to fix this issue?

Re: Can't Receive/Send Calls or Texts

slusagm — Tue, 26 Aug 2025 00:37:26 GMT

Can you receive incoming calls?

And make sure you removed the Roger sim card. After you removed that, reboot the phone and reset network settings and check to make sure PM esim is the Primary and enabled Turn on this line

Re: Can't Receive/Send Calls or Texts

plantingbeets34 — Tue, 26 Aug 2025 00:40:21 GMT

I am unable to receive any incoming calls (also can't see any voicemails left). I have removed the Roger SIM and set PM as my Primary within my cellular settings. The same issues are still occurring.

Re: Can't Receive/Send Calls or Texts

TheSterlinger — Tue, 26 Aug 2025 00:47:00 GMT

You'll need to ingage PM agents for assistance.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Can't Receive/Send Calls or Texts

plantingbeets34 — Tue, 26 Aug 2025 01:01:11 GMT

I have already messaged this Chatbot previously and was advised to wait (was told it could take up to 5 hours for this problem to resolve). The provider transfer took place over 24 hours ago, and these issues are still ongoing.

Do you have the contact number for customer service or porting service?

Re: Can't Receive/Send Calls or Texts

slusagm — Tue, 26 Aug 2025 03:02:53 GMT

@plantingbeets34

wait till tomorrow morning and then message them for update

message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can't Receive/Send Calls or Texts

CSA_PM — Tue, 26 Aug 2025 16:56:07 GMT

Hello @ plantingbeets34,

I sent you a private message. You can view by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can't Receive/Send Calls or Texts

plantingbeets34 — Wed, 27 Aug 2025 01:27:15 GMT

Hello, I have sent you a private message. The same issues are still ensuing even after 2 days of transfering my number