topic Re: Transfer number in Get Support

Transfer number

Laxcdn — Mon, 25 Aug 2025 22:18:01 GMT

Tried porting a number. Said activation not complete. Phone got text saying successful created a pin but no one created a pin and activation not working

Re: Transfer number

slusagm — Mon, 25 Aug 2025 22:13:16 GMT

can you make outgoing calls and is data working?

Reboot phone and reset network settings

if you cannot even make outgoing calls, the sim or account was not setup properly and you need PM to help,. message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

If outgoing call works and just not inbound, it is a porting issue. There is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Transfer number

Laxcdn — Tue, 26 Aug 2025 14:15:36 GMT

I tried changing the sims and it says public mobile but nothing works and telus is still working. I will contact thx