topic Re: $5 automatic top up in Get Support

$5 automatic top up

Raymond9 — Mon, 25 Aug 2025 21:05:52 GMT

Last month for the first time I was charged $5 for an automatic top-up. Would someone know what it is for since I have no add-ons in my account.

Thanks

Re: $5 automatic top up

BKNS27 — Mon, 25 Aug 2025 20:45:36 GMT

@Raymond9

What does it indicate in your account under Subscription>View Payment History?

Did you purchase an Add-on?

Re: $5 automatic top up

hTideGnow — Mon, 25 Aug 2025 21:07:31 GMT

hi @Raymond9

this is likely a renewal charge. Can you check the payment history on My Account? it will tell you what happened. You can post a screenshot of the last couple transactions so we can help

Re: $5 automatic top up

computergeek541 — Mon, 25 Aug 2025 21:08:04 GMT

@Raymond9 wrote:
Last month for the first time I was charged $5 for an automatic top-up. Would someone know what it is for since I have no add-ons in my account.

This isn't related to add-ons. Add-ons don't automatically renew. As for the automatic top up entry, this isn't any kind of separate charge. It only means that your credit card/debit card was charged $5 to renew your plan. The $5 would have been the difference between your plan price and any extra balance that was already sitting in your Public Mobile account available balance.

Re: $5 automatic top up

computergeek541 — Mon, 25 Aug 2025 21:10:03 GMT

@hTideGnow wrote:
hi @Raymond9
this is likely a renewal charge. Can you check the payment history on My Account? it will tell you what happened. You can post a screenshot of the last couple transactions so we can help

Please do not encourage members to post account screenshots. Far too often, customers post sensitive account information, and even if an oracle removes it from the message thread, nobody from Public Mobile (or the customer) ever removes it from the Community photo profile most of the time.

Re: $5 automatic top up

hTideGnow — Mon, 25 Aug 2025 21:11:58 GMT

no problem @computergeek541

hi @Raymond9

coupy and paste only those transaction so we can understand. Just make sure no personal info

Re: $5 automatic top up

computergeek541 — Mon, 25 Aug 2025 21:14:25 GMT

@hTideGnow wrote:
no problem @computergeek541
hi @Raymond9
coupy and paste only those transaction so we can understand. Just make sure no personal info

It's not that a picture can't provide the answers. Unfortunately, too often, these screenshots are posted revealing all information about the account.