topic Can’t receive calls in Get Support

Can’t receive calls

Josef12 — Mon, 25 Aug 2025 21:34:20 GMT

Hello, my Public Mobile account is active and fully paid, but when people try to call me, my number does not ring. The callers hear three peeps and it disconnects. Any help would be appreciated.

edited by computergeek541: changed category labels as this discussion is unrelated to My Account/self serve account

Re: Can’t receive calls

hTideGnow — Mon, 25 Aug 2025 17:59:02 GMT

hi @Josef12

this is not a new activation , right?

what kind of phone is that?

try Reboot your phone and Reset network settings

or ask PM support agent to check and refresh the account on the system. Please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can’t receive calls

Dunkman — Mon, 25 Aug 2025 18:24:40 GMT

@Josef12

Which model phone are you using? Is it VoLTE compatible with PM network?

Public mobile has been changing the 3G network (switching 3G 850 MHz band to LTE).

https://www.publicmobile.ca/en/get-help/articles/850-turndown

If your phone is not VoLTE compatible with the PM network and the 850 MHz 3G band is not available in your area, your talk services will be affected. Here is some information about VoLTE compatible phones with PM:

https://www.publicmobile.ca/en/get-help/articles/volte