topic Overcharged in Get Support

Overcharged

mdeeh — Mon, 25 Aug 2025 16:46:39 GMT

I have a subscription plan that says if I subscribe for 90 days that I will receive $5 off each bill. I have been subscribed for more than a year and never received the $5 off on any of my payments. Is there a way to retroactively receive these overcharge/overpayments?

Re: Overcharged

hTideGnow — Mon, 25 Aug 2025 16:51:29 GMT

hi @mdeeh

usually the plan price is reflected with the discount already instead of an extra $5 separately, ie, instead of $25 for 30 days, it will show $70 for 90 days.

but if you need PM to check and clarify, submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Overcharged

mdeeh — Mon, 25 Aug 2025 16:56:04 GMT

@hTideGnow

Thank you for your quick response. I have submitted a ticket and will watch for a reply.