topic SIM card locked in Get Support

SIM card locked

Alwa — Mon, 25 Aug 2025 21:22:44 GMT

My phone SIM is locked due to many wrong passwods

Re: SIM card locked

hTideGnow — Mon, 25 Aug 2025 15:37:02 GMT

is it device pin lock or sim card pin lock?

PM can only help with SIM PIN lock.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

SIM card locked

Alwa — Mon, 25 Aug 2025 15:54:22 GMT

very desprate to unlock my phone need PUK to unlock SIM

Re: SIM card locked

hTideGnow — Mon, 25 Aug 2025 16:12:38 GMT

@Alwa wrote:
very desprate to unlock my phone need PUK to unlock SIM

hi @Alwa

if you need the code quick, submit a ticket now, check my post above

Re: SIM card locked

computergeek541 — Mon, 25 Aug 2025 16:41:35 GMT

Re: SIM card locked

Alwa — Mon, 25 Aug 2025 17:05:08 GMT

even Ticket does not go through

Re: SIM card locked

computergeek541 — Mon, 25 Aug 2025 17:06:17 GMT

Re: SIM card locked

hTideGnow — Mon, 25 Aug 2025 17:08:16 GMT

hi @Alwa

first, we are just customers in the community here, we cannot help SIM pin lock

PM is Public Mobile. Public Mobile support can help but only if you submit ticket.

SIM card locked

Alwa — Mon, 25 Aug 2025 17:13:15 GMT

do you think it is fair that a client like me been on the chat line for the last 4 hours without any result or success to have a chat with a live agent that is too much on my nerve.

Re: SIM card locked

hTideGnow — Mon, 25 Aug 2025 17:14:40 GMT

hi @Alwa

you don't use chat, you submit ticket. We provided you how to submit ticket and it will only help if you follow

posting more messages here won't help

Re: SIM card locked

CSA_PM — Mon, 25 Aug 2025 18:31:11 GMT

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.