topic Re: Messages in Get Support

Messages

Gal424 — Sun, 24 Aug 2025 16:05:46 GMT

Switched to PM on Friday with a new iPhone 15 and e sim and cannot receive or send messages. What could be wrong?

Re: Messages

Chalupa_Batman — Sun, 24 Aug 2025 16:13:43 GMT

@Gal424 wrote:
Switched to PM on Friday with a new iPhone 15 and e sim and cannot receive or send messages. What could be wrong?

Now when you say "switched" do you mean you ported your number from another service provider?

Re: Messages

Gal424 — Sun, 24 Aug 2025 16:15:22 GMT

Correct. Received the text. Replied. Calls work. Neither regular nor iMessages work.

Re: Messages

Chalupa_Batman — Sun, 24 Aug 2025 16:17:40 GMT

@Gal424 wrote:
Correct. Received the text. Replied. Calls work. Neither regular nor iMessages work.

OK. Try this. Go into Settings and reset your network settings. Then reboot. This should help.

Settings, General, Transfer or Reset iPhone, Reset, Reset Network Settings

Re: Messages

Gal424 — Sun, 24 Aug 2025 16:24:46 GMT

Thank you for the advice. Reset and rebooted. Still no change. The phone does not turn iMessage on (I receive an error code when trying to move the toggle). Spoke to apple. Twice. They think it is a network operator issue.

Re: Messages

Dunkman — Sun, 24 Aug 2025 16:30:16 GMT

@Gal424

Did you remove your previous carrier's SIM card? Or inactivate/delete old carrier eSIM?

Re: Messages

Gal424 — Sun, 24 Aug 2025 16:33:00 GMT

Purchased a new eSIM

Re: Messages

slusagm — Sun, 24 Aug 2025 16:42:10 GMT

make sure all the old esim is disabled

And make sure the PM esim is the only one there and enabled. Then Reset Network Settings

Re: Messages

Gal424 — Sun, 24 Aug 2025 19:43:59 GMT

New phone. Only installed the eSIM. No regular sim. Did network reset and reboot. Still no messages

Re: Messages

slusagm — Sun, 24 Aug 2025 19:48:30 GMT

Check id your iMessage is properly registered (might need to re-register). And check if Send Text Message is enabled

If you need PM, you can open ticket with them. Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Messages

Gal424 — Sun, 24 Aug 2025 22:29:58 GMT

I opened a ticket, thank you!

I tried to register but receive an error message and cannot log in with my apple account since I cannot verify it through text.

Re: Messages

slusagm — Sun, 24 Aug 2025 22:34:23 GMT

@Gal424

Can you check to confirm if you can get incoming calls? If you are porting your number, I am not sure if the port was completed. If not, then you will have to wait till it is and try re-register

Re: Messages

Gal424 — Sun, 24 Aug 2025 23:32:03 GMT

I am not getting incoming calls. I can call out.

Re: Messages

slusagm — Mon, 25 Aug 2025 00:18:38 GMT

Your post was not completed

Did you get a porting authorization text from your old provider? You need to reply them YES within 90 minutes to approve the port

there is a porting assistance team you can call and ask for update or fix the port. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Messages

Gal424 — Mon, 25 Aug 2025 00:21:49 GMT

I did press Yes within the time frame. Thank you for the number.

Re: Messages

Gal424 — Mon, 25 Aug 2025 13:16:58 GMT

Deleted the eSIM. Did a master restart. Added new eSIM and still nothing.