topic Re: Cancelling Physical SIM in Get Support

Cancelling Physical SIM

deborahlovett61 — Sun, 24 Aug 2025 19:03:14 GMT

How do I cancel my physical sim as I now have an eSIM and am apparently paying two loads of payments?. I lost my Physical SIM so I no longer have it on hand.

edited by computergeek541: changed category labels as this discussion isn't related to Community

Re: Cancelling Physical SIM

hairbag1 — Sun, 24 Aug 2025 19:04:04 GMT

@deborahlovett61

sounds like you bought an esim and started a whole new account (if you're actually paying for 2 plans). If so, you didn't need to do that. Just click the orange bubble on lower right side of page to start process of getting Customer Support to help you. Watch the little envelop icon on top right side of page will be highlighted when they respond.

Re: Cancelling Physical SIM

computergeek541 — Sun, 24 Aug 2025 19:04:36 GMT

@deborahlovett61 wrote:
How do I cancel my physical sim as I now have an eSIM and am apparently paying two loads of payments?. I lost my Physical SIM so I no longer have it on hand.

Public Mobile doesn't usually give refunds as all sales are final. They might do it in this case if there was mistake. Is there a chance that two account were mistakenly opened?

Re: Cancelling Physical SIM

deborahlovett61 — Sun, 24 Aug 2025 19:06:13 GMT

I have clicked on it but all I am getting is AI and it is not very helpful.

Re: Cancelling Physical SIM

hairbag1 — Sun, 24 Aug 2025 19:10:32 GMT

@deborahlovett61 wrote:
I have clicked on it but all I am getting is AI and it is not very helpful.

It is a bit confusing alright but that's how to get Customer Support helping you. Type "Submit a ticket".

Re: Cancelling Physical SIM

deborahlovett61 — Sun, 24 Aug 2025 19:11:54 GMT

I just wanted to cancel the account that’s associated with my physical SIM. I thought I had transferred everything over but I lost my Physical SIM so I did not have it on hand when I set up my eSIM. So a new account could have been created.

Re: Cancelling Physical SIM

deborahlovett61 — Sun, 24 Aug 2025 19:13:22 GMT

Where is the submit a ticket button? I don’t see it.

Re: Cancelling Physical SIM

slusagm — Sun, 24 Aug 2025 19:14:11 GMT

Orange Chat icon on lower right

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cancelling Physical SIM

deborahlovett61 — Sun, 24 Aug 2025 19:21:01 GMT

I didn’t mean to accept this solution but I appreciate you sending me the link to a direct agent.