topic Re: My data add-on is not shown in Get Support

My data add-on is not shown

BAL — Tue, 04 Jan 2022 23:11:31 GMT

Hi, I just bought a data add-on of 1 GB. First, this is the most expensive 1 GB I ever bought. But second, I paid $30 for the add-on but the fund went to my balance rather than show 1 GB data add-on. Is billing takes time to transfered my balance to my add-ons? Thanks.

Re: My data add-on is not shown

ShawnC13 — Fri, 15 Jun 2018 17:17:36 GMT

@BAL wrote:
Hi, I just bought a data add-on of 1 GB. First, this is the most expensive 1 GB I ever bought. But second, I paid $30 for the add-on but the fund went to my balance rather than show 1 GB data add-on. Is billing takes time to transfered my balance to my add-ons? Thanks.

If the amount is sitting in your Available funds then you need to go in and "re-purchase" the data addon. The process is two steps the first time you "purchase" the addon it actually just adds money to your Available funds. So that is why you have to go in and purchase it again. I think other providers ahve a higher charge for 1GB I would have to look.

Re: My data add-on is not shown

meocon — Fri, 15 Jun 2018 17:29:32 GMT

@BAL you can have a look at this article for more info about purchasing an add-on. You need to topup your account first and then purchase addon https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/td-p/198974