topic Reactivating number in Get Support

Reactivating number

Gana — Sun, 24 Aug 2025 18:56:01 GMT

I tried activating my phone number after deactivating it for less than three months ago. However, I payed on the website and tried to type it at transfer number but it says invalid phone number. Keep in mind the phone number is still on my phone because when I call someone it says to Activate your number pay for a subscription.

Re: Reactivating number

hairbag1 — Sun, 24 Aug 2025 15:02:48 GMT

@Gana

so how did you deactivate your number ? If you transferred that number to a different cell provider, your account was deactivated and now you need a new sim to start a new account with a different email address.

Re: Reactivating number

Gana — Sun, 24 Aug 2025 15:04:58 GMT

I didn’t transfer it to a different cell provider, I was just out of the country for few months and the number is still on my phone.

Re: Reactivating number

hairbag1 — Sun, 24 Aug 2025 15:11:26 GMT

@Gana wrote:
I didn’t transfer it to a different cell provider, I was just out of the country for few months and the number is still on my phone.

You can dial 1-855-4PUBLIC from another phone and enter your number to confirm your account status. If the system can't find your number, then you have probably missed payment for over 90 days and your account was closed.

Use this link to message Customer Support....https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Reactivating number

Gana — Sun, 24 Aug 2025 16:18:17 GMT

I’m positive my account wasn’t closed because I payed for a plan yesterday.I don’t have another phone in hand right now. Can you check my phone number is 825-xxx-xxxx

Re: Reactivating number

hairbag1 — Sun, 24 Aug 2025 15:16:23 GMT

@Gana wrote:
I’m positive my account wasn’t closed because I payed for a plan yesterday.I don’t have another phone in hand right now. Can you check my phone number is xxx-xxx-xxxx

Use the link I provided and message Customer Support.

Re: Reactivating number

slusagm — Sun, 24 Aug 2025 15:21:11 GMT

You service is just suspended, not closed

Make a payment and you can resume

Re: Reactivating number

Dunkman — Sun, 24 Aug 2025 16:17:57 GMT

@Gana wrote:
I’m positive my account wasn’t closed because I payed for a plan yesterday.I don’t have another phone in hand right now. Can you check my phone number is 825-xxx-xxxx

@Gana

How did you pay for your plan? Did you login into your self service account and just load up funds? Or did you try to re-activate a new plan? How long were you were out of country? More than 90 days?