topic Re: Why is my SIM card invalid? in Get Support

Why is my SIM card invalid?

Jesuslovesyou — Sun, 24 Aug 2025 14:57:36 GMT

I returned to Canada after 3 months of inactive subscription to Public Mobile.

I opened my app and I am no longer under the $15 plan.

Instead, I have to shop for a new plan and I cannot use my old SIM card number.

Is there anything I can do to get back my old plan and old Sim?

Re: Why is my SIM card invalid?

Chalupa_Batman — Sun, 24 Aug 2025 13:25:29 GMT

@Jesuslovesyou wrote:
I returned to Canada after 3 months of inactive subscription to Public Mobile.
I opened my app and I am no longer under the $15 plan.

Instead, I have to shop for a new plan and I cannot use my old SIM card number.

Is there anything I can do to get back my old plan and old Sim?

Hello @Jesuslovesyou

If your account is inactive for 90 days, it closes. You will now have to get a new SIM card and new phone number and new plan.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Or find a Mobile Klinik near you. https://mobileklinik.ca/stores/

Re: Why is my SIM card invalid?

hTideGnow — Sun, 24 Aug 2025 13:30:08 GMT

hi@Jesuslovesyou

so, you have no PM service? have you been paying all along?

call 1-855-4PUBLIC from another phone and enter your number to confirm your account status. But if the system cannot find your number, then you have probably missed payment for over 90 days and your account was closed

but if it said account active or suspended, then your issue is just login, and PM support agent can help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Why is my SIM card invalid?

computergeek541 — Sun, 24 Aug 2025 13:45:20 GMT