topic Re: Lost phone in Get Support

Lost phone

Dee255 — Sat, 23 Aug 2025 16:11:06 GMT

how can my husband report his phone lost when PM want 2nd verification by sending a code to his lost phone?

Re: Lost phone

hairbag1 — Sat, 23 Aug 2025 16:12:06 GMT

@Dee255

Can you see option to send the code to your email address ?

Re: Lost phone

BKNS27 — Sat, 23 Aug 2025 16:13:06 GMT

@Dee255

You can click on Resend Code/Didn’t Receive Code and have the 2FA sent to the registered email.

Re: Lost phone

Chalupa_Batman — Sat, 23 Aug 2025 17:09:00 GMT

If you're still having issues, contact a CS Agent and they can assist.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.