topic Re: Help resetting SIM in Get Support

Help resetting SIM

LmMrP — Sat, 23 Aug 2025 12:50:19 GMT

Hi all,

Activation failure at very end of the process.

PM sim is in “already used” state. Need & please help to reset the SIM state.

Thanks.

slusagm — Sat, 23 Aug 2025 01:51:33 GMT

Try reboot and reset network settings

Or ask PM to help (but help desk closed now, they will reply tomorrow)

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

Yummy — Sat, 23 Aug 2025 13:33:29 GMT

Did you get SIM form a real retailer or PM or from a 'buddy' or some marketplace?
Maybe SIM is really used already?