topic Re: Paid with voucher in Get Support

Paid with voucher

Janny64 — Sat, 23 Aug 2025 12:46:58 GMT

Yesterday but phone suspended

Re: Paid with voucher

TheSterlinger — Sat, 23 Aug 2025 02:47:16 GMT

Did you restart your phone? Does the payment reflect on your account? You'd have to sign into a check the status of your account.

If its still suspended, you need to message PM to check.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Paid with voucher

slusagm — Sat, 23 Aug 2025 03:04:40 GMT

@Janny64

how you load the voucher? use *611? or My Account?

you can call *611, and check if the account status is suspended or not. If not, it should at least tell you that you have some money as the available funds, the amount should be as much as the voucher you loaded

but it likely easier to login My Account and see it yourself. Let us know if My Account shows your account active or if money just still showing as Available funds and not used for renewal

if you need PM to investigate, open a ticket

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage