Email recovery

Kopfer — Fri, 22 Aug 2025 22:13:39 GMT

My son’s phone missed a payment in June. Ever since then, the bill has not continued to come out automatically like it always has every month. He currently has no active data and we cannot log in to the public mobile app. We do not have access to the email address that was used to register for the account and there is no way we can recover our account to update the payment issue so he can keep using his phone. Please help us find a way to add a new email address to the account so we can get in and keep using it. Or a way to deactivate the SIM card so we can create a new account and use the existing sim and number. I had to create a new account just to ask this question as there is no helpful way to contact anyone to help us!

Re: Email recovery

slusagm — Fri, 22 Aug 2025 21:58:07 GMT

You need to ask PM to help to get back into the account

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

And to get the service back, buy a voucher from Shoppers Drug Mart and load the voucher using *611 on the phone or call 1855-4PUBLIC from another phone

topic Email recovery in Get Support

Email recovery

Re: Email recovery