topic Re: over payment in Get Support

over payment

HHH_ELM1 — Fri, 22 Aug 2025 19:22:15 GMT

Hello dear agent

After checking my automatic payment in my bank account, I noticed to my awe that I have been paying double for the same mobile account for almost 3 years now.

Please advise me how to get reimbursed.

Thank you

Hafida

Re: over payment

hTideGnow — Fri, 22 Aug 2025 19:24:06 GMT

hi@HHH_ELM1

did you check My Account? Login and go to Payment history and check. But each renewal, you will see 2 entries there. One for funds loading into your account and one shows the funds used to renewal.

or post us the screenshot and we will explain

Re: over payment

BKNS27 — Fri, 22 Aug 2025 19:53:24 GMT

@HHH_ELM1

All overcharge will remain as credit in your account but double check your current plan to see if you have upgraded your plan by mistake by clicking on a promo text with YES. So login to your account on the PM app or website.

Re: over payment

computergeek541 — Fri, 22 Aug 2025 20:33:29 GMT

@HHH_ELM1

Please never post that type of picture here as it shows all of your account information. While I removed the picture from this message thread, you will still need to delete the picture yourself from the Community profile. I cannot do that for you.

Also, from the information in that picture, you have not been overcharged. The plan fee entry is to show the price of your plan. The other entry is to show that your credit card has been charged. it is not a double charge. It's simply to show that the plan has been paid for. In accounting, left side always has to equal right side, and this is while the amount is shown twice.

Re: over payment

computergeek541 — Fri, 22 Aug 2025 20:33:02 GMT

@hTideGnow wrote:
or post us the screenshot and we will explain

I strongly suggest against advising customers to post screenshots. Sometimes/often, the screenshot being posted does more harm than good.

Re: over payment

BKNS27 — Fri, 22 Aug 2025 20:39:05 GMT

Maybe it would be a good idea for PM to post a video for members on how to read their account.