topic Physical sim problem in Get Support

Physical sim problem

LubnaAbid — Fri, 22 Aug 2025 17:21:46 GMT

Yesterday I was change my eSIM to physical sim and it was working fine but today it stop working. I removed e Sim but still it doesn’t work, what can I do?

Re: Physical sim problem

Sansan — Fri, 22 Aug 2025 17:25:01 GMT

Did you update the new sim number in your account profile? That must be done. Then restart your phone if it doesn't work immediately.

Re: Physical sim problem

hTideGnow — Fri, 22 Aug 2025 17:39:47 GMT

hi @LubnaAbid

disable the esim, reboot phone and reset network settings on the phone

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Physical sim problem

hairbag1 — Fri, 22 Aug 2025 17:52:17 GMT

@LubnaAbid

here's how you update your sim number...