topic Voicemail problems in Get Support

Voicemail problems

Difran — Fri, 22 Aug 2025 15:33:48 GMT

I set up my voicemail a few days ago. Since then I have two messages, and every time I go to access it it says press one to listen to your new messages and I press one and nothing happens. It’s like the number one does not register, and then it goes through the list of all the other options. I’ve tried to this now five or six times with the same issue.

Re: Voicemail problems

hairbag1 — Fri, 22 Aug 2025 15:35:10 GMT

@Difran

click the orange bubble on lower right side to start process of getting Customer Support to help.

Re: Voicemail problems

ORNGNBLK — Fri, 22 Aug 2025 15:36:44 GMT

@Difran You can open a ticket using the orange chat bubble and the type customer support agent. Try to reset your network setting as well and see if that fixes the issue

Re: Voicemail problems

CSA_PM — Fri, 22 Aug 2025 17:00:20 GMT

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.