topic Re: E sim in Get Support

E sim

Daylepaget — Fri, 22 Aug 2025 13:59:25 GMT

My new eSIM won’t download

Re: E sim

softech — Fri, 22 Aug 2025 12:18:34 GMT

did you use the PM app to subscribe and god to Step 6 to complete the subscription? If so, The PM app should have install the eSIM for you and you don't need your QR code So, check if the eSIM is there and check if it is properly enabled

On Android: Check your Sim Card Manager and see if a Public Mobile eSim is there. If so, make sure it is enabled.

On iPhone: check Settings > Celluar and see if the eSIM is there. If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

if you don't see the Public Mobile esim there, check the Welcome email, there should be a QR code for the esim for you to scan and install manually)

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim).
If the non-PM sim is physical, remove it. If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)

Then reboot the phone and click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there

Re: E sim

Daylepaget — Fri, 22 Aug 2025 14:06:29 GMT

still says eSIM not installed

send me a new one or credit me back my 5$

Re: E sim

hTideGnow — Fri, 22 Aug 2025 14:11:01 GMT

hi @Daylepaget

we are all just customers like you here. If you need to arrange a change back to physical sim, you can get one locally and ask PM to reimburse, but you need to message them and ask

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: E sim

CSA_PM — Fri, 22 Aug 2025 14:50:50 GMT

Thank you for the escalation!

The customer is already in contact with an agent.

No service

Daylepaget — Sun, 24 Aug 2025 18:49:25 GMT

Still don’t have phone service that don’t work

i guess I’ll wait til payday and buy plan with another company

what a joke this is