topic Re: Getting refunded in Get Support

Getting refunded

RoxaneLarrabee — Thu, 21 Aug 2025 20:38:35 GMT

I signed up Monday, but my phone wont work where I live, so I've been trying to cancel. They've charged my credit card, but I can't get a hold of anyone to get refunded.

Re: Getting refunded

ORNGNBLK — Thu, 21 Aug 2025 20:41:07 GMT

@RoxaneLarrabee Open a ticket using the orange chat bubble. Pm agent can assist in refund if system doesn’t work for you. Hope this helps

Re: Getting refunded

BKNS27 — Thu, 21 Aug 2025 20:55:19 GMT

@RoxaneLarrabee

It is probably an easy fix from a CS_Agent. You can dm an agent for investigate the issue or for a refund.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Getting refunded

RoxaneLarrabee — Thu, 21 Aug 2025 21:00:53 GMT

Thanks, I appreciate your response. I've contacted and agent and they tell me they do not issue refunds, even if you cancel only a day and half later. What a sad excuse for a company.

Re: Getting refunded

Tatiana4 — Fri, 22 Aug 2025 03:25:00 GMT

HEllo, I also want the refund. It is a very disapointing experience. TELUS store people told me they were not allowed to help with activation of the account. It turned out I was not technical enough to activate the app.

Re: Getting refunded

slusagm — Fri, 22 Aug 2025 03:46:22 GMT

@Tatiana4 it is just a service setup problem. Have you try open ticket and ask PM to help, and re-provision the account?

Re: Getting refunded

Tatiana4 — Fri, 22 Aug 2025 03:52:58 GMT

Is the meassage to an agent considered a ticket? I am confused with termonology here

Re: Getting refunded

slusagm — Fri, 22 Aug 2025 03:54:14 GMT

Yes .

And agent replied? What did they say?

Re: Getting refunded

Tatiana4 — Fri, 22 Aug 2025 03:55:41 GMT

the amount of time I wasted is unreal. I expected help from an human being rather than dry confusing instructions from a bot

Re: Getting refunded

slusagm — Fri, 22 Aug 2025 03:58:11 GMT

One second.. the message you referred were just bot, not with agent

Submit a real ticket with real human agent, not bot

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Getting refunded

RoxaneLarrabee — Fri, 29 Aug 2025 20:33:36 GMT

They absolutely refuse to refund my money. They don't care that their service doesn’t work where I live. They should be ashamed of themselves. Falsely selling a product that doesnt work. They should know where their service works and where it doesn’t, and then they should not be selling to and ripping people off, where it doesnt work.