topic Re: Early subscription renewal in Get Support

Early subscription renewal

Erbol — Thu, 21 Aug 2025 23:11:40 GMT

I ran out of my mobile data and was wondering if it possible to renewal my subription earlier. Could you help me with that?

Re: Early subscription renewal

slusagm — Thu, 21 Aug 2025 23:27:20 GMT

You need to ask PM to help with that. Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Early subscription renewal

BKNS27 — Fri, 22 Aug 2025 00:09:28 GMT

@Erbol

You will need to purchase data add-on by login to your account on the PM app or website under Subscription>Shop Add-ons.

Re: Early subscription renewal

computergeek541 — Fri, 22 Aug 2025 11:46:16 GMT

@BKNS27 wrote:
@Erbol
You will need to purchase data add-on by login to your account on the PM app or website under Subscription>Shop Add-ons.

The above isn't related to what the customer was asking for.