topic Re: Make a Payment Myself in Get Support

Make a Payment Myself

Cynamin — Thu, 21 Aug 2025 14:25:37 GMT

How do I make a payment myself when the automatic withdrawal did not go through?

Re: Make a Payment Myself

hTideGnow — Thu, 21 Aug 2025 14:29:02 GMT

https://myaccount.publicmobile.ca/en/account/payment/funds/card
(make sure you add enough 911 tax if you have a phone number in AB, NB, NFD, NS, NT, PEI, QC or SK)

Re: Make a Payment Myself

Cynamin — Thu, 21 Aug 2025 14:33:06 GMT

The link does not work. If I use the app and go to account there is no payment option.

Re: Make a Payment Myself

hairbag1 — Thu, 21 Aug 2025 14:34:44 GMT

@Cynamin

using your cell and your on file payment card...dial 611 to hear account status and make payment with that card. You will need to remember your Public Mobile pin number.

Re: Make a Payment Myself

hTideGnow — Thu, 21 Aug 2025 14:38:38 GMT

@Cynamin

the link works on the browser. Please use the browser to login My Account , then paste the link

Re: Make a Payment Myself

VEENVEE — Thu, 21 Aug 2025 23:25:34 GMT

I am having the same issue with you today. I cannot make or receive any phone calls although I can receive texts. When I try to update my subscription which it keeps asking me to do or make a payment, nothing happens. Do you know how long it takes to get a result or a response from public mobile when you do these types of questions?

Re: Make a Payment Myself

Cynamin — Thu, 21 Aug 2025 23:30:58 GMT

Hi! If you follow the options given below you can make a payment and be back on right away. I was able to make a payment when I logged in using a browser, not the app. The other option is dialing 611 and paying over the phone.