topic Re: How to request refund! in Get Support

How to request refund!

Dilll — Thu, 21 Aug 2025 20:38:16 GMT

I purchased a subscription 3 weeks ago and have paid the subscription fee $40! But I have not yet even received the SIM card which I have paid an extra $10. Given such inconveniency to even reach an agent to request an update, I'm no longer interested in Public Mobile. I'd like to request refund!! Their services work like joke!

Re: How to request refund!

ORNGNBLK — Thu, 21 Aug 2025 20:42:58 GMT

@Dilll Sorry to hear about these troubles. Have you tried buying sim from Amazon? $5 and quick delivery. Pm should reimburse you for the $10 sim. Open a ticket using the orange chat bubble. Pm agent can assist in refund situation. Hope this helps

Re: How to request refund!

Dilll — Thu, 21 Aug 2025 20:48:56 GMT

This issue is I can't even reach an agent through online chat! There's no agent on chat helping customers. I have no idea who did this whole stupid system, so annoying and disappointing!

Re: How to request refund!

computergeek541 — Thu, 21 Aug 2025 20:52:47 GMT

@Dilll wrote:
This issue is I can't even reach an agent through online chat! There's no agent on chat helping customers. I have no idea who did this whole stupid system, so annoying and disappointing!

Public Mobile doesn't have a customer service chat option. Unfortunately, you'll need to wait for a reply from a customer support agent after a ticket has been opened.

Re: How to request refund!

ORNGNBLK — Thu, 21 Aug 2025 20:53:01 GMT

PM support agent can help to sort this out. You can also a submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437