topic Re: U.S.Data not working in Get Support

U.S.Data not working

Neen1 — Thu, 21 Aug 2025 18:31:56 GMT

I’m a new subscriber with a data package for U.S. and Mexico, on my first trip to U.S. data did not work. In my cellular settings on my IPhone 13, there is no option to roam? It just lists two lines, Primary and Secondary, both with my one phone number?

Re: U.S.Data not working

Sansan — Thu, 21 Aug 2025 18:56:45 GMT

@Neen1 to turn roaming on, you go to Settings Cellaulur, >Cellaulur Data > tap on.

Also, located the Vouce and Data Options and enable VoLTE if it's not already enabled.

Make sure that you have the latest IOS version.

Your phone number should be in Primary.

Re: U.S.Data not working

DennyCrane — Thu, 21 Aug 2025 19:28:28 GMT

On an iPhone, go to Settings > Cellular > Cellular Data Options > Data Roaming (turn it on).

Make sure your network selection is set to Automatic.

Re: U.S.Data not working

SKSuh — Thu, 21 Aug 2025 19:29:39 GMT

Re: U.S.Data not working

Neen1 — Thu, 21 Aug 2025 19:42:41 GMT

When I go into Settings , Cellular, Cellular Data, this option is not there, it only lists Primary Number( which is ticked) and Secondary Number

Re: U.S.Data not working

golfball — Thu, 21 Aug 2025 21:14:45 GMT

It's because you have more than one SIM. The Settings app completely moves things around for dual SIM users.

You need to go to Settings > Cellular and then tap on your number and then the switch to enable data roaming will be somewhere on that screen. Here's an example image I found.