topic New activation doesn't work while porting number in Get Support

New activation doesn't work while porting number

lapdeb77 — Thu, 21 Aug 2025 21:18:47 GMT

Hello,

Yesterday I created a new acccount with Public Mobile and Activated a new (temporary) phone number, with a physical Sim card. The payment was processed successfully. The activation was successful, I was able to send+receive texts, and send+receive phone calls with the new number. All good.

Then I initiated a "Transfer Phone Number", to port a VOIP phone number to my new Public Mobile account.

Now : my VOIP phone number is not yet transferred (I know it can take a few days).

But the temporary mobile phone number I activated yesterday is no longer working.

1. I can't receive phone calls (when I try to call that temporary mobile phone number, I hear this message : "8B1. Your call cannot be completed as dialed, please try again."

2. I can send phone calls from that temporary mobile phone number.

3. I can't send or receive texts from and to that mobile phone number.

Is that normal?
Should I be worried?

Thank you in advance for your assistance!

Re: New activation doesn't work while porting number

hairbag1 — Thu, 21 Aug 2025 14:48:25 GMT

@lapdeb77

that would be ...unsettling for sure.

Try a network re-set...see if that helps.

If all else fails, you could click the orange bubble of lower right side of page to start the process to get Customer Support involved. When they respond, the little envelop icon on top right side of page will be highlighted.

Re: New activation doesn't work while porting number

lapdeb77 — Thu, 21 Aug 2025 15:10:29 GMT

Thank you, I'll try that.

Re: New activation doesn't work while porting number

CSA_PM — Thu, 21 Aug 2025 16:09:06 GMT

Thank you for the escalation! The customer already has an open ticket, and the agent will assist them there.