topic Re: Can’t send/receive calls or texts or connect to network in Get Support

Can’t send/receive calls or texts or connect to network

Seb6 — Wed, 14 May 2025 17:32:57 GMT

Hi, we signed up with public mobile yesterday for our son heading out of country on a school trip and needing to be able to text/call where he’s going. We tried to port his old phone number from Telus, but it didn’t work. We even called Telus customer service and they couldn’t do it So we decided to cancel that account and just get a new phone number with Public Mobile but now it won’t connect to the network and we can’t send or receive Phone calls or texts. We got an eSIM when we signed up (old telus account is a physical sim) and double checked the IEMI number was compatible. It said it was. In settings, we have the Public Mobile data line turned on, and the Telus line turned off. There is no phone number listed under the Public Mobile line and when I try to add it in settings, the save button doesn’t work. I’ve tried restarting my phone. Didn’t do anything. I’ve also tried the chat bot help, and can’t get anywhere I just go in circles. Feeling very frustrated and my son leaves tomorrow on his school trip. Can anyone anyone help?

Re: Can’t send/receive calls or texts or connect to network

Handy1 — Wed, 14 May 2025 15:08:09 GMT

@Seb6

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can’t send/receive calls or texts or connect to network

CSA_PM — Wed, 14 May 2025 15:44:37 GMT

Hi @ Seb6

I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can’t send/receive calls or texts or connect to network

computergeek541 — Thu, 21 Aug 2025 06:01:50 GMT