topic lost pin number in Get Support

lost pin number

wardy4321 — Tue, 04 Jan 2022 23:11:24 GMT

How to I retrieve or change pin number

Re: lost pin number

jp2 — Fri, 15 Jun 2018 15:42:05 GMT

You will have to contact the moderators using private message

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get help with you account.

They are Public Mobile support employees who can help with your issue (More details).

Click here to send them a private message. or use the @ symbol followed by Mod_Team with no spaces to bring their attention to this thread.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time]

Messages are replied to during office hours, in the order in which they are received

Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.

There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator

How to view and reply to your private messages

Re: lost pin number

mtfolks — Fri, 15 Jun 2018 15:41:22 GMT

You can try sending the mods a DM and they can sort you out.