topic Re: Problem with eSIM in Get Support

Problem with eSIM

TrevorMorgan — Wed, 20 Aug 2025 20:58:02 GMT

Hello,

My eSIM module doesn't work. I want to change to physical sim card for my old phone. Could say how can I do everything correct?

Best Regards,
Maksym

aip0401 — Wed, 20 Aug 2025 21:14:36 GMT

Hi Maksym,

You didn't really detail what issues you're experiencing with your eSIM, but have you tried raising a Support ticket?

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

TheSterlinger — Wed, 20 Aug 2025 21:14:45 GMT

@TrevorMorgan if you need a physical SIM you can buy one from Amazon for $4.99+ it's cheaper and quicker.

Or from a Telus Corp store for $10+. Then you'd since into your account and update the new sim card on your profile.

TrevorMorgan — Wed, 20 Aug 2025 22:08:33 GMT

thank you so much for help